Shipping Information
Our shipping policies are based on the type of products that you purchase from us, and our website will automatically calculate your shipping charges based on the items in your cart.
- We Only Ship Live Animals via FedEx Overnight
- Our Shipping Days are Tuesdays and Wednesdays
- All orders placed before 3 PM PT will be shipped the next Tuesday or Wednesday of that week
Shipping of Live Animals
We ship any live animal orders separately from our enclosures and supplies. This is to ensure the animal arrives to you safely.
- We only ship live animals via FedEx Overnight
- All live animal orders are packed in Styrofoam-lined boxes and include heat and cold packs, as needed
- Live arrival guarantee on shipments that are delivered on first attempt, or sent to be held at an approved FedEx pickup location and picked up the same day
- Live animal orders under $75 will be charged an additional $10 box fee
Shipping of Dry Goods
If you purchase enclosures, supplies or any other items that are not live animals, your items will ship in a separate box with a variety of shipping options available to you.
- Our Shipping Days are Tuesdays and Wednesdays
- All orders placed before 3 PM PT will be shipped the next Tuesday or Wednesday of that week
- Free Shipping for dry goods on orders over $100
